Learn the definition of communication and how it is used in health and social care

Learn and understand the different methods of communication such as verbal, written and body language

Learn the different types of communication models such as the Mehrabians Model and the Linear Model of Communication

Learn the relevant legislation in regards to record keeping such as the Data Protection Act (1998) and the best practices to record keep

Understand how to record keep effectively by learning and understanding the key principles

Learn the common errors of record keeping so that you are able to keep on top of and prevent errors