Start the UX Design Process: Empathize, Define, and Ideate – Youth Skills & Opportunities | Yflab.org

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LESSON 1: EMPATHIZING WITH USERS AND DEFINING PAIN POINTS

Empathize with users to understand their needs and pain points.

LESSON 2: CREATING USER STORIES AND USER JOURNEY MAPS

In this part of the course, you’ll continue to empathize with users of the mobile app you’ll later design. You’ll craft user stories and develop user journey maps. You’ll also learn about the importance of considering accessibility when empathizing with users.