Meet your staff training requirements and stay CQC compliant with our Care Certificate training courses delivered online, via e-learning, webinar and blended learning. Enquire now or book a free trial. This CQC Care Certificate training course is a key part of the overall onboarding that an employer has a legal responsibility to provide. This is so the employer meets the staff training requirements of the Care Quality Commission. Ensure your organisation is legally compliant.

This Care Certificate training course is a great introduction to learning the necessary skills, knowledge and behaviours to provide safe and compassionate care. It’s perfect for those starting work as healthcare assistants, care support workers, assistant practitioners or anyone working in the health and social care setting. Our online Care Certificate course is delivered via e-learning, webinars or blended learning and by a CPD accredited and Skills for Care endorsed training provider.

The Care Certificate Training Course Outline

Through either the online methods of e-learning or webinars, the aim of this Care Certificate training course is to increase your knowledge of the responsibilities relating to your care role, as well as relevant legislation. The information covered in this course is compliant with the Care Quality Standards as described by the CQC.

The key points covered in this course are:

• Care Certificate Standed 1: Understanding Your Role
• Care Certificate Standard 2: Your personal development
• Care Certificate Standard 3: Duty of care
• Care Certificate Standard 4: Equality and Diversity
• Care Certificate Standard 5: Working in a person-centred way
• Care Certificate Standard 6: Communication
• Care Certificate Standard 7: Privacy and dignity
• Care Certificate Standard 8: Fluids and nutrition
• Care Certificate Standard 9: Awareness of mental health, dementia and learning disabilities
• Care Certificate Standard 10: Safeguarding adults
• Care Certificate Standard 11: Safeguarding children
• Care Certificate Standard 12: Basic life support
• Care Certificate Standard 13: Health and Safety
• Care Certificate Standard 14: Handling information
• Care Certificate Standard 15: Infection prevention and control

The Care Certificate Training Course Learning Outcomes

On completion of this care certificate training course online, either by e-learning or webinar, learners should know and understand the following:

• Care Certificate Standed 1: Understanding Your Role – Care Certificate Standard 1 focuses on understanding your duties, roles and responsibilities in the workplace. You will consider experiences, attitudes and beliefs that may affect the way you work. In addition, it will cover working relationships in health and social care, working in accordance with the agreed ways of your employer, and how to work effectively in a team or partnership.

• Care Certificate Standard 2: Your personal development – In this Care Certificate Standard 2, you will create a personal development plan and learn why it is important. It will explain why feedback from others is important in helping to develop and improve the way you work. Standard 2 will help you develop your knowledge, skills and understanding.

• Care Certificate Standard 3: Duty of care – Care Certificate Standard 3 will ensure you understand how duty of care contributes to safe practice and the dilemmas that may arise between the duty of care and an individual’s rights. You will also learn how to deal with comments, complaints, incidents, errors, near misses, confrontations and difficult situations.

• Care Certificate Standard 4: Equality and Diversity – Care Certificate Standard 4 will explain what is meant by diversity, equality, inclusion and discrimination, and ways in which discrimination may deliberately occur in the workplace. It will identify legislation and codes of practice, along with how to access support, information and advice.

• Care Certificate Standard 5: Working in a person-centred way – Care Certificate Standard 5 will explore how to put person-centred values into practice in your work and gives you an understanding of working in a person-centred way. It also focuses on how to promote dignity, reduce causes of distress, minimise pain and discomfort and how to report/take appropriate action where needed.

• Care Certificate Standard 6: Communication – Care Certificate Standard 6 describes the different ways people communicate and how important effective communication is at work. You will learn how to meet the communication and language needs, wishes and preferences of individuals, along with any legislation to maintain confidentiality.

• Care Certificate Standard 7: Privacy and dignity – Care Certificate Standard 7 will cover the principles that underpin privacy and dignity in care, how to maintain the privacy and dignity of the individual, and how to support the individual’s choices. You will also learn how to report any concerns.

• Care Certificate Standard 8: Fluids and nutrition – Care Certificate Standard 8 explores the importance of food safety and good nutrition and hydration in maintaining health and wellbeing. This standard will help you know how to support individuals to have access to fluids, food and nutrition in accordance with their plan of care and how to report any concerns.

• Care Certificate Standard 9: Awareness of mental health, dementia and learning disabilities – Care Certificate Standard 9 covers the needs and experiences of people with mental health conditions, dementia or learning disabilities and how positive attitudes will improve the care and support they receive. You will also understand the legal framework, policy and guidelines, along with how they may affect day to day experiences.

• Care Certificate Standard 10: Safeguarding adults – Care Certificate Standard 10 focuses on understanding the principles of safeguarding adults including what the term means, the types of abuse, the roles and responsibilities in safeguarding individuals and the signs and symptoms. In addition, you will learn the relevant legislation and how to respond to suspected abuse.

• Care Certificate Standard 11: Safeguarding children – Care Certificate Standard 11 will give you greater knowledge on the types of abuse children can experience, the importance of safeguarding children, the signs and symptoms of any abuse, and what to do if you believe a child or young person is being abused or neglected.

• Care Certificate Standard 12: Basic life support – Care Certificate Standard 12 will explain why you need basic life support training, the importance of it, and which training you need depending on the area of care you work in.

• Care Certificate Standard 13: Health and Safety – Care Certificate Standard 13 explores the legislation relating to health and safety in a health and social care work setting, the responsibilities of yourself and others, and the different types of accidents and workplace illnesses. This standard also covers medication, hazardous substances, fire safety and moving and handling.

• Care Certificate Standard 14: Handling information – Care Certificate Standard 14 describes the ways of working and legislation regarding the recording, storing and sharing of information. Along with why it’s important to have secure systems, how to keep the records up to date and accurate, and how to report if it hasn’t been followed.

• Care Certificate Standard 15: Infection prevention and control – Care Certificate Standard 15 will teach the learner how to prevent the spread of infection by explaining how infections can get into the body, effective hand hygiene, how their own health or hygiene can pose a risk, the principles of safe handling of infected waste, and the correct PPE they should use.

This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.