-
Alice Kamau
-
Category:
Business & Management
When calling an organisation, a person working in customer service is often one of the first voices a customer hears, so […]
When calling an organisation, a person working in customer service is often one of the first voices a customer hears, so they have a significant impact on the first impression that person has. This online Customer Service training will teach the necessary skills and knowledge your staff need.
Providing good customer service to your customers will go a long way in retaining them. If you get it wrong, it can also have the opposite effect. Customer Service training is designed to reinforce positive customer service habits while decreasing negative behaviours that may eat into customer confidence.
This Customer Service training course will teach learners who your customers are and what they need, how to maintain good communication with your customers, how to project a positive company image, how to start and end a call with greater confidence and efficiency, how to take clear and concise messages and how to demonstrate positive listening and speaking techniques.
Customer Service Awareness Training Course Outline
The aim of this online customer service skills training course is to provide an understanding of good customer service and principles as well as teaching correct methods of communication.
The key points covered in this course are:
- Defining customers
- Customer needs
- Good communication
- Promoting positive company image
- Customer service skills
- Confidence and efficiency on a call
- Message taking
- Listening and speaking techniques
Customer Service Awareness Training Course Learning Outcomes
- Defining customers
Learn and understand who the customers that your company has are - Customer needs
Understand what your customers’ needs and how to use customer service methods to provide those needs - Good communication
Learn how to maintain good communication with your customers which will help build a strong relationship to boost retention - Promoting positive company image
Learn how to project a positive company image with your customers which will help build a strong relationship to boost retention - Customer service skills
Learn customer service skills that you can carry over to your everyday work - Confidence and efficiency on a call
Learn how to start and end a call with greater confidence and efficiency - Message taking
To be able to take clear and concise messages - Listening and speaking techniques
To be able to demonstrate positive listening and speaking techniques
This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.